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CLIENT CARE & PROVISION OF SERVICES REGULATIONS

Littleton Chambers is committed to providing all clients with an excellent service at all times.

We are anxious to ensure that if you do have any concerns regarding the quality of the service delivered by any of our Barristers or members of staff, that these are communicated to us as quickly as possible. Our aim would be to try and rectify the matter immediately to your satisfaction.

We recognise that it is vital that any complaints are dealt with promptly, courteously and in a manner that addresses all the issues. Any concerns that you may have should be raised either with our Senior Clerk, Jason Drakeford or our Chambers Director Liz Dux on 020 7797 8600. We will endeavour to resolve matters promptly but if we are unable to do so or if you wish to make a formal complaint , our complaints procedure is set out HERE.

In the event that you remain unhappy with the outcome of our complaints procedure, you have the choice of taking the matter further with the legal Ombudsman. They have the responsibility for dealing with service complaints against legal professionals. Please note they will only do so once our internal procedures have been exhausted. The contact details for the Legal Ombudsman are set out below.

Any allegations of professional misconduct need to be referred to the Bar Standards Board, whose details are set out below (see Authorisation scheme).

Provision of Services Regulations

The following information is provided by Littleton Chambers in accordance with the requirements of The Provision of Services Regulations 2009. Any required information that is not provided below is included in our Letter of Acknowledgement which details the terms of business between us and our clients.

Business Name:

Littleton Chambers

Legal Status:

Barristers Chambers

Contact Details: 

3 King’s Bench Walk, Temple, London, EC4Y 7HR

Telephone: 020 7797 8600

Fax: 020 7797 8699

DX 1047 Chancery Lane

clerks@littletonchambers.co.uk 
http://www.littletonchambers.com/

Authorisation Scheme:

Littleton Chambers are regulated by the Bar Council and the Bar Standards Board (BSB) to provide legal services in England and Wales. Chambers and its barristers are governed by the Bar Standards Board Handbook which is available from the Bar Standards Board website (see below). If you wish to contact the BSB, their contact details are:

The Bar Standards Board 
289-293 High Holborn
London
WC1V 7HZ
Telephone: 020 7611 1444
Fax: 020 7831 9217
http://www.barstandardsboard.org.uk/

 
Professional Indemnity Insurance: 

Every barrister must have Professional Indemnity Insurance and this is provided by Bar Mutual (BMIF) which provides cover for individual barristers of up to £2.5 million. Bar Mutual was set up by barristers for barristers and is not a commercial insurance company. They can be contacted though Thomas Miller, who manage Bar Mutual at

Thomas Miller
90 Fenchurch Street
London EC3M 4ST
Telephone: 020 7621 0405


Members of Chambers can opt to purchase additional top up insurance cover, over and above their Bar Mutual insurance, in accordance with and determined by their individual practice requirements. Such top up cover is provided by TLO or Lonmar. Details of such additional cover can be supplied upon request.

Employers’ Liability Insurance:

Littleton Chambers are separately insured for Employers’ Liability (Compulsory Insurance) Act 1969 for £10M by Ecclesiastical under Policy number OCEL1018976. Ecclesiastical can be contacted at Beaufort House, Brunswick Road, Gloucester GL1 1JZ. Telephone 01452 528 533 or by email on information@eigmail.com

Public Liability Insurance:

Littleton Chambers are insured for Public Liability with a limit of Indemnity of £10M with AON, 158 Edmund Street, Birmingham, B3 2HB. Telephone 0121 253 3100. 

Complaints: 

  • Complaints can be made to Liz Dux, who has responsibility for ensuring that the requirements of all relevant quality standards and codes applicable to the Bar are implemented. To download a copy of our Complaints Procedure, please click here 
  • If anyone remains dissatisfied with the way in which a complaint concerning Littleton’s members has been dealt with, they can pursue in relation to performance and services issues, a complaint to the Legal Ombudsman whose contact details are http://www.legalombudsman.org.uk/
  • To matters of professional conduct and behaviour, a complaint to the Complaints Committee of the Bar Standards Board 

VAT Registration:

Littleton Chambers are VAT registered and our VAT number is 898 6067 54.

Standard Terms of Business:

Our standard terms of business are in accordance with the terms of business set on the Contractual Terms page

Applicable Law: 

Unless otherwise agreed, the laws of England and Wales will apply, and English courts will have exclusive jurisdiction in relation to any claim, dispute or difference concerning our services and any matter arising from it.  

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